Shipping policy

Shipping Policy

At Crawlie™, we carefully process and ship every order as quickly as possible. Please review the information below regarding processing, estimated delivery times, tracking, and shipping.

Order Processing Time

All orders typically require 4–6 business days for processing and fulfillment before shipment.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing may include order verification, fulfillment, packaging, warehouse handling, and preparation for shipment.

Shipping Time

Once your order has been processed, shipped, and scanned by the carrier, the estimated delivery time within the United States is typically 5–8 business days.

Delivery times are estimates and may vary depending on the destination, carrier operations, holidays, weather conditions, or other circumstances outside our reasonable control.

Estimated Total Delivery Time

For orders shipped within the United States, the estimated total delivery timeframe is typically:

9–14 business days

This consists of:

4–6 business days processing and fulfillment + 5–8 business days estimated shipping

Please note that these are estimated timeframes and not guaranteed delivery dates.

Worldwide Shipping

We offer worldwide shipping. Delivery times outside the United States may vary depending on the destination country, customs processing, local carrier operations, and public holidays.

International orders may take longer than the U.S. delivery estimates stated above.

Tracking Information

Once your order has shipped and has been scanned by the carrier, tracking information will be provided by email when available.

Please note that tracking information may take a few business days to display its first update after the package leaves our fulfillment facility.

A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.

Orders Already Shipped

Once an order has been shipped or transferred to the carrier network, we may be unable to cancel or modify it before delivery.

If you no longer want an order that is already in transit, you may request a return after delivery in accordance with our 30-Day Return Policy.

This does not affect any cancellation, refund, or consumer rights provided by applicable law.

Shipping Delays

While we make every reasonable effort to meet our estimated delivery times, occasional delays may occur due to carrier processing, customs, high order volumes, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

Estimated delivery times are not guaranteed delivery dates.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact Crawlie™ Customer Support so we can investigate the shipment.

Lost or Damaged Packages

If a package is confirmed as lost or damaged during transit, please contact Crawlie™ Customer Support.

After reviewing the shipment and available tracking information, we will provide an appropriate resolution, which may include a replacement or refund where applicable.

Nothing in this section limits any rights available to you under applicable consumer law.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs processing may also cause additional delivery delays outside of our control.

Contact Us

For questions regarding your order, tracking information, or shipping, please contact:

Crawlie™ Customer Support
Email: crawlie1985@gmail.com