Refund policy

30-Day Return Policy

At Crawlie™, customer satisfaction is important to us. We offer a 30-day return policy, which means you have 30 calendar days after receiving your order to request a return.

Return Eligibility

To qualify for a return, the item must be:

  • Unworn, unused and unwashed
  • In the same condition in which it was received
  • In its original packaging, with any tags attached
  • Accompanied by the receipt or other proof of purchase

For health and hygiene reasons, products that have been worn, washed, used or removed from sealed hygienic packaging cannot be returned because of a change of mind. This restriction does not apply if the product arrived defective, damaged, incorrect or where applicable law provides otherwise.

Starting a Return

To request a return, contact us at crawlie1985@gmail.com within 30 days of receiving your order. Please include:

  • Your full name
  • Your order number
  • The reason for the return
  • Photographs or video if the item is damaged, defective or incorrect

If the return is approved, we will provide instructions and the correct return address.

Do not return merchandise to the address shown on the shipping package. Items returned without prior authorization or to an unauthorized address may not be accepted.

Orders Already Shipped

Once an order has been shipped, we may be unable to cancel it before delivery.

If you no longer want the item, you may request a return after delivery in accordance with this 30-Day Return Policy.

This does not affect any cancellation, refund or consumer rights provided by applicable law.

Return Shipping Costs

For returns caused by a change of mind, ordering the wrong item or entering incorrect information, the customer is responsible for return shipping costs.

If the product arrived damaged, defective or incorrect, Crawlie™ will cover the approved return shipping cost or provide another appropriate resolution.

Original shipping charges and optional shipping protection fees are not refundable, except when the order arrived damaged, defective or incorrect, or when required by applicable law.

We recommend using a trackable shipping service. Crawlie™ is not responsible for unauthorized return packages lost in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us promptly at crawlie1985@gmail.com.

Include your order number and clear photographs or video showing the issue. After reviewing the claim, we may offer a replacement, refund or another appropriate resolution at no additional cost, as required by applicable law.

Non-Returnable Items

The following items cannot be returned because of a change of mind:

  • Items that have been worn, used or washed
  • Items without their original packaging or tags
  • Personalized or custom-made products
  • Digital products that have already been accessed or downloaded, where permitted by law
  • Gift cards

These exclusions do not limit your rights if an item is defective, damaged, incorrectly supplied or otherwise protected by applicable consumer law.

Sale Items

Sale and promotional items are eligible under this 30-day return policy unless they were clearly marked Final Sale before purchase.

Final-sale restrictions do not apply to damaged, defective or incorrect items or where prohibited by law.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to return the original item following this policy and place a new order after the return is approved.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days.

Your bank, credit card company or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact us at crawlie1985@gmail.com.

European Union and United Kingdom Customers

If your order is delivered to the European Union or United Kingdom, you may have the right to cancel your online purchase within 14 days after receiving it without providing a reason.

After notifying us, you must return the merchandise according to the instructions provided. You may be responsible for the direct return shipping cost when this was disclosed before purchase.

Products must only be handled as necessary to inspect their nature, characteristics and functionality. Your statutory rights concerning defective or nonconforming goods remain unaffected.

Consumer Rights

Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited under the laws applicable to your purchase.

Contact Us

For questions about returns, refunds or your order, contact:

Crawlie™ Customer Support
Email: crawlie1985@gmail.com